Pre-sales
1.Are you a manufacture of rotary dampers?
Fido: Yes, we are a professional manufacture with more than 10 years of experience.
2.What products do you offer?
Fido: We specialize in designing, developing, producing and selling rotary dampers.
3.What’s the average time needed for a customized solution?
Fido: Samples can be ready in around 30-45 days, including the time needed for making new tooling.
4.What is your Minimum order quantity (MOQ)?
Fido: Our MOQ is 1,000 pieces.
5.How long will you reply to your inquiry?
Fido: Within 24 hours.
6.What is the warranty and Quality Control process?
Fido: We guarantee a life cycle of all our dampers up to 50,000 times. Every rotary damper has a full damping torque inspection, and each batch has production tracking marks. Every piece is 100% guaranteed our own produce, giving us full control of our production processes and quality.
7.What certifications your dampers have?
Fido: Our raw materials are in conform to all RoHS standards.
8.Do you accept ODM or OEM projects?
Fido: Yes. We have a professional team to design and help you with customized solutions; we have considerable experience in ODM and OEM projects.
Selling
1.What is the main feature and function of your rotary dampers?
Fido: (1) They enable hinged/moving parts on products to have a smooth and gentle.
(2) Our rotary dampers lengthen products’ service life and improve quality by giving torque to control absorbing impact.
(3) Our rotary dampers enable you to produce quiet, safe and more efficient products.
(4) Our rotary dampers enable you to upgrade the value of your products.
(5) They are suitable for various applications:
Rotary dampers can be used in automotive interiors, household electric equipment, furniture, invisible screen windows, seats, bathroom products, etc.
2.What is RoHS?
Fido: RoHS stands for Restriction of Hazardous Substances. RoHS, also known as Directive 2002/95/EC, which originated in the European Union and restricts the use of specific hazardous materials found in Electronic Products and materials. All applicable products in the EU market after July 1, 2006 must pass RoHS compliance.
Basically, RoHS regulates the content of following substances:
Pb, Hg, Cd < 100ppm , Cr + 6, PBB , PBDE < 1000ppm
After-sales
1.What is your delivery time?
Fido: Average 15- 20 days after first payment is received.
2.What is your delivery method?
Fido: By air or sea.
3.What are the payment methods you accept?
Fido: It is negotiable, usually T/T or L/C at sight.
